1. General Introduction
Lucky DayWelcome to lucky day. These Terms and Conditions ("Terms") form a legally binding agreement between the Lucky Day platform and you, the user. By accessing our website, mobile app, or any of our services, you agree to be bound by these Terms.
Lucky Day is an internationally licensed online gaming platform built specifically for Bangladeshi players. These Terms apply to all our games and entertainment offerings, including slots, bingo, fish games, and more.
Important: Please read these Terms in full before registering or logging in to Lucky Day. If you have any questions, feel free to reach out to our support team.
2. Account Registration & Eligibility
2.1 Age Restriction
You must be 18 years of age or older to register an account on Lucky Day. Any account created by a minor will be closed immediately upon verification, and all balances may be forfeited. Lucky Day makes no exceptions when it comes to protecting minors.
2.2 Single Account Policy
Only one account is permitted per person, household, or IP address. Creating or operating multiple accounts is a direct violation of Lucky Day's Terms. If such activity is detected, all associated accounts will be permanently closed and all balances forfeited.
2.3 Accurate Information
You are required to provide complete, accurate, and up-to-date information at the time of registration. Providing a false name, date of birth, or contact details may result in account suspension. If you need to update your information later, please contact the support team and submit the required documentation.
2.4 Account Security
It is your responsibility to keep your account password and login credentials strictly confidential. Lucky Day will not be held liable for any losses resulting from sharing this information with a third party. If you notice any suspicious activity, please contact our support team immediately.
3. Deposits & Payments
Lucky Day supports deposits via popular mobile banking services including bKash, Nagad, and Rocket, as well as direct bank transfers. Deposits are generally credited to your account instantly.
- The minimum deposit amount is subject to the platform's set limits.
- Deposits must be made from your own payment account only.
- Third-party deposits are strictly prohibited.
- Lucky Day does not charge any deposit fees, though your payment provider's own charges may apply.
- Suspicious or unusual transactions may be temporarily held for verification.
Warning: Never use a payment method registered in someone else's name. This violates our anti-money laundering policy and may result in permanent account closure.
4. Bonuses & Promotions
Lucky Day offers a range of bonuses and promotional deals — welcome bonuses, daily cashback, reload bonuses, and special tournament prizes. Each bonus comes with its own terms that you must read before claiming.
4.1 Wagering Requirements
Most bonuses require you to wager a certain amount before you can withdraw — this is known as the wagering requirement. For example, a 20x wagering requirement means you must place bets totalling 20 times the bonus amount before withdrawing. This information is clearly stated on each bonus page.
4.2 Bonus Abuse
Lucky day closely monitors any attempt to abuse the bonus system — such as claiming bonuses through multiple accounts, placing artificial bet patterns, or any other form of manipulation. If such activity is detected, the bonus and any associated winnings will be voided.
5. Withdrawal Policy
Withdrawing your winnings on Lucky Day is quick and easy. Withdrawal requests are typically processed within 5 to 15 minutes, though verification requirements may occasionally extend this time.
- Withdrawals can only be made to your own verified payment method.
- KYC (Know Your Customer) verification may be required before your first withdrawal.
- Minimum and maximum withdrawal limits are set by the platform.
- Wagering requirements must be met before a bonus balance can be withdrawn.
- Unusual or suspicious withdrawal requests may require additional documentation for verification.
6. Gameplay Rules
All Lucky Day games — slots, bingo, and fish games — are powered by internationally certified RNG (Random Number Generator) technology, ensuring every result is completely random and fair.
6.1 Prohibited Activities
- Playing using automated bots or unauthorized software.
- Exploiting game vulnerabilities or bugs.
- Colluding with other players to manipulate game outcomes.
- Attempting to make unauthorized modifications to game software or code.
6.2 Technical Issues
If a game is interrupted due to a technical issue, Lucky Day will determine the outcome based on system logs. For any issues caused by server failure, our support team will assist you directly.
7. Responsible Gaming
Lucky Day is firmly committed to responsible gaming. We want every player to enjoy gaming as entertainment, not as an addiction. To support this, we offer the following tools:
- Option to set deposit limits.
- Option for self-exclusion or voluntary temporary account suspension.
- Option to set gaming time limits.
- Contact details for specialist support for identifying problematic gaming behaviour.
To learn more, visit our Responsible Play View page.
8. Privacy & Personal Data
Lucky Day treats the protection of your personal data as its highest priority. We use 256-bit SSL encryption, and your information is never sold to third parties. To learn more about how we collect, store, and use your data, please see our Privacy Policy Read.
Information submitted during the KYC process — such as your national ID and bank statements — is used solely for identity verification and financial security purposes. This information is stored on secure servers.
9. Account Closure & Restrictions
Lucky Day reserves the right to suspend or permanently close accounts without prior notice in the following circumstances:
- Breach of terms and conditions.
- Involvement in fraudulent activity.
- Providing false or inaccurate information.
- Suspected money laundering or illegal activity.
- Misuse of the bonus system.
You may also request to close your account at any time by contacting the support team.
10. Contact & Dispute Resolution
For any questions, complaints, or disputes, Lucky Day's support team will always work to provide a resolution first. Our support is available 24/7. Contact us at: [email protected]
Any dispute will first be addressed through internal resolution. If an internal resolution is not possible, the dispute will be handled in accordance with the dispute settlement process established by our licensing authority.
These Terms were last updated in January 2026. Lucky Day may update these Terms at any time. Continued use of the platform following any changes will be considered acceptance of the new Terms.