1. Introduction
Lucky DayYour trust and privacy are our highest priority at lucky day. This Privacy Policy ("Policy") explains how lucky day collects your personal information, what it is used for, and how it is kept secure.
By using our website, mobile app, or any of our services, you agree to this Privacy Policy. This Policy is part of Lucky Day's Terms & Conditions' Effective in conjunction with.
Please Note: This Policy may be updated at any time. When changes are made, the revised date will appear on this page, and you will be notified of significant changes by email or notification.
2. Information We Collect
Lucky Day collects only the information that is necessary and relevant. Requesting or storing unnecessary data goes against our policy.
2.1 Registration & Account Information
- Full name and date of birth.
- Email address and mobile number.
- Residential address.
- Password (stored in encrypted form — never visible in plain text).
2.2 Identity Verification (KYC) Information
- Copy of national ID or passport.
- Selfie or photo (where applicable).
- Bank statement or proof of payment.
2.3 Transaction Information
- Deposit and withdrawal history.
- Payment method details (last few digits of bKash/Nagad/bank account number).
- Records of bonus and promotion usage.
2.4 Automatically Collected Information
- IP address and device information.
- Browser type and operating system.
- Site visit timestamps and page browsing history.
- Gameplay data and activity logs.
3. How We Use Your Information
Lucky Day uses your information only for specific, transparent purposes. Each purpose is clearly outlined below:
| Data Type | Purpose of Use | Legal Basis |
|---|---|---|
| Account Information | Service Delivery & Login Verification | Contractual Requirement |
| KYC Information | Identity Verification & Fraud Prevention | Legal Obligation |
| Transaction Information | Payment Processing & Dispute Resolution | Contractual Requirement |
| Device & Log Information | Security & Fraud Detection | Legitimate Interest |
| Gameplay Data | Service Improvement & Personalization | Legitimate Interest |
4. Who We Share Information With
Lucky Day never sells your personal information under any circumstances. However, certain data may be shared in the following limited situations:
- Payment Provider: With mobile banking or bank service providers for deposit and withdrawal processing.
- KYC Verification Services: With authorized third-party identity verification service providers.
- Legal Authorities: With the relevant authorities in cases of court orders or legal obligations.
- Security Auditor: With authorized auditors for platform security verification, under NDA.
Our Commitment: Your information is not shared with any third parties beyond those listed above. Sharing data with advertisers or marketing companies is strictly prohibited.
5. Cookies & Tracking Technologies
Lucky Day uses cookies and similar technologies on its website and app to enhance your experience and maintain platform security.
5.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
- Functional Cookies: Remembers your preferences and language settings.
- Analytics Cookies: Anonymous traffic data is collected to understand how the platform is used.
You can disable optional cookies through your browser settings, though some services may be limited as a result.
6. Data Security Measures
Lucky Day has put multiple layers of security in place to protect your information:
- TLS/SSL Encryption: All data transmissions are secured with 256-bit encryption.
- Firewall Protection: Advanced firewalls prevent unauthorized access.
- Two-Factor Authentication: An extra layer of security for account login and withdrawals.
- Regular Security Audits: Regular penetration testing by third-party specialists.
- Staff Training: Regular staff training and awareness programs on data security.
No system is 100% secure. If you notice any suspicious activity, please contact our support team immediately.
7. Data Retention Period
Lucky Day does not retain data beyond what is necessary. Retention periods vary by data type and are defined as follows:
- Account Information: For the duration of the active account and 5 years after closure (legal obligation).
- Transaction Records: A minimum of 5 years for legal compliance purposes.
- KYC Documents: 5 years after verification or as required by legal guidelines.
- Support Contact: 2 years after resolution.
- Marketing Information: Deleted immediately upon withdrawal of consent.
8. Your Rights
As a Lucky Day user, you have specific rights over your personal data. To exercise any of these rights, please contact our support team.
9. Privacy of Minors
Lucky Day strictly enforces an 18+ policy. We do not knowingly collect or store data from anyone under the age of 18. If we become aware that a minor's information has entered our system, it will be deleted immediately and the associated account will be closed.
If parents believe their child's information has been registered on Lucky Day, please contact our support team immediately.
10. Contact & Complaints
Our dedicated team is always available for any privacy-related questions, requests, or concerns:
- Email: [email protected]
- General Support: [email protected]
- Response Time: Typically within 24–48 hours.
Once we receive your request, we will verify your identity and take action as promptly as possible.
This Privacy Policy was last updated in January 2026. Continued use of Lucky Day after any changes constitutes your acceptance of the updated Policy.